Return & Refund Policy

Thank you for choosing Brevibo. This Return & Refund Policy details how returns, refunds, and related remedies are handled for purchases made through https://Brevibo.com. Please read this policy in conjunction with our FAQ and any other policies displayed on our store.

Please note that nothing in this Return & Refund Policy is designed to exclude, restrict, or override any statutory consumer rights that cannot legally be waived in your jurisdiction. Where an item is damaged, defective, incorrect, or materially different from its description, your rights under applicable law remain fully preserved.

1. Return Eligibility

You may initiate a return request within 30 calendar days of confirmed delivery.

To qualify for a standard change-of-mind return, the item must be:

  • Unused, unwashed, and in the same condition as received;

  • In its original packaging;

  • Accompanied by proof of purchase (order number or receipt).

We strongly encourage you to inspect your order promptly upon delivery. If you believe an item is not as expected, please contact us as soon as possible.

2. Non-Returnable Items

The following items are not eligible for standard change-of-mind returns:

  • Used or damaged decorative home accessories (such as ceramic tissue boxes), for hygiene and safety reasons;

  • Gift cards;

  • Personalized or customized items;

  • Final sale or clearance items;

  • Items explicitly marked as non-returnable.

Exception: These restrictions shall not limit your rights if an item arrives damaged, defective, incorrect, or materially different from its description, or where applicable law provides otherwise. In such cases, please contact us and we will review an appropriate resolution, which may include a replacement, refund, or other remedy in accordance with applicable law.

3. How to Request a Return

To initiate the return process, please email service@brevibo.com and provide the following:

  • Your order number;

  • The name or description of the item;

  • The reason for your return request;

  • Clear photographs if the item is damaged, defective, incorrect, or materially different from what you ordered.

Our customer service team typically reviews return requests within two business days.

Please await return approval and instructions before shipping anything back to us. We will provide you with the applicable return address and packing guidelines.

Please note: Do not send returns to our registered business address.

4. Return Shipping

  • For standard change-of-mind returns, customers are responsible for covering return shipping costs, subject to applicable law and any different terms disclosed at checkout.

  • If an item is confirmed to be damaged in transit, defective, or incorrectly supplied, Brevibo will bear the cost of the return or arrange an appropriate resolution at our expense where applicable.

  • We highly recommend using a trackable shipping service for returns. We cannot be held responsible for returns lost or damaged in transit before reaching our designated return facility, unless otherwise required by applicable law.

5. Original Shipping Charges

  • Original standard shipping charges will not be refunded for standard change-of-mind returns, unless required by applicable law.

  • Original standard shipping charges will be fully refunded if the return is due to our error, a verified defect, transit damage, or an incorrect item, or as otherwise required by applicable law.

  • Expedited or upgraded shipping charges are non-refundable unless the return is a result of our error, a verified defect, transit damage, or an incorrect item, or as required by applicable law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery and contact service@brevibo.com within 7 days of receipt.

Please include your order number, a brief explanation of the issue, clear photos of the item and the affected area, and photos of the outer packaging and shipping label if available.

Kindly retain the item and its packaging while we evaluate your request. We will assess the information and explain the available resolution options, which may include a replacement, refund, or another appropriate remedy in accordance with applicable law.

This 7-day reporting window does not exclude, restrict, or override any mandatory statutory consumer rights available under applicable law.

7. Refund Processing

For an approved return, once the item has been received and inspected at our designated return facility, we will typically initiate the refund to your original payment method within 5–10 business days after approval.

Please note that your bank, card issuer, or payment provider may require additional processing time before the funds are reflected in your account.

For approved order cancellations, refunds are usually processed within 5–10 business days of approval.

Refunds will be issued to the original payment method whenever possible. If this method is no longer active, please contact us so we can arrange an appropriate alternative.

8. Exchanges

We do not currently offer direct exchanges as a standard process.

If you wish to receive a different product, you may request a return for the original item (subject to our return conditions) and place a new order once your return has been approved.

If your item is damaged, defective, or incorrect, please contact us before placing a new order so we can resolve the issue for you.

9. Cancellations

To request a cancellation, please email service@brevibo.com within 12 hours of placing your order, including your order number and details of the request.

We will make reasonable efforts to accommodate your request if the order has not yet entered fulfilment. However, cancellations cannot be guaranteed once an order has been processed, packed, or dispatched.

Approved cancellation refunds are typically processed within 5–10 business days after approval. Please allow additional time for your bank or payment provider to process the funds.

10. Statutory Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any mandatory statutory rights that cannot legally be waived in your jurisdiction. Where an item is damaged, defective, incorrect, or materially different from its description, your rights under applicable law are preserved.

If you believe your statutory rights apply to your situation, please reach out to us at service@brevibo.com so we can review your case.

11. Contact Information

Should you have any questions regarding returns and refunds, please contact us using the details below:

  • Brand: Brevibo

  • Website: https://Brevibo.com

  • Store Operator: Sichuan Yuchuan Tongxing Business Information Consulting Co., Ltd.

  • Legal Entity: Sichuan Yuchuan Tongxing Business Information Consulting Co., Ltd.

  • Registered Address: Room 200-22, Building 3, No. 47 Mian'an Road, Fucheng District, Mianyang City, Sichuan Province, China

  • Unified Social Credit Code / Tax Identification Number: 91510703MAKMKTHE42

  • Legal Representative: Liu Yunchuan

  • Customer Service Email: service@brevibo.com

  • Customer Service Phone: +1 6292463843

  • Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

For order-related enquiries, please include your order number and the email address used at checkout.